1. How long does it take to receive my order?

Once your order is placed, it typically takes 1-3 business days for us to process and ship your items. After that, the delivery time will depend on your location. Please note that international orders may take longer to arrive due to customs clearance.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it. Please make sure the item is in its original condition, unworn or unused, with tags and in its original packaging. To initiate a return, please contact us at contact@mxfitzbrand.com or visit your customer account page at https://shopify.com/65146224877/account. Once your return is accepted, we will provide you with a return shipping label and further instructions.

3. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately at contact@mxfitzbrand.com. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

4. Can I exchange an item for a different size or color?

Unfortunately, we do not offer direct exchanges. If you need a different size or color, we recommend returning the item following our return policy and placing a new order for the desired item.

5. Do you ship internationally?

Yes, we offer international shipping. However, please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and may vary depending on the country's customs policies. We recommend checking with your local customs office for more information.

6. How can I contact customer support?

You can reach our customer support team by emailing us at contact@mxfitzbrand.com. We strive to respond to all inquiries within 24 hours during business days.

7. Can I cancel or modify my order?

Once an order is placed, we begin processing it immediately to ensure prompt delivery. Therefore, we cannot guarantee that we will be able to cancel or modify your order. However, if you need to make any changes, please contact us as soon as possible, and we will do our best to assist you.

8. Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website. Gift cards are a great option for birthdays, holidays, or any special occasion.

9. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. You can select your preferred payment option during the checkout process.

10. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your package on the carrier's website.